Frequently Asked Questions
Everything you need to know about shopping with LA-LU
What is the typical shipping timeframe for LA-LU orders?
Standard shipping usually takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please visit our returns portal to generate a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options via Klarna.
Are LA-LU products sustainably made?
We are committed to ethical fashion. 80% of our current collection is produced using organic cotton or recycled materials in Fair Trade certified factories.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.